We sincerely apologise for your frustrating shopping experience—this is certainly not what we would have wanted you to go through.
This is an extremely rare occurrence: the courier company delivered the wrong item, a situation we very rarely encounter. As we needed some time to verify the details with the courier before re-dispatching the order, we arranged for a replacement as soon as the matter was confirmed.
We fully understand your disappointment and thank you for your patience throughout this process. We also appreciate your acknowledgement that the product itself performed well. Your feedback is invaluable to us, and we will continue to improve our customer service and logistics processes to prevent such incidents from occurring again.